Resources
Cat equipment planning resources for project buyers
A concise project guide and direct answers for international equipment, parts and service inquiries.
ECI-Metro equipment & support overview
Machine classes, application questions and service considerations for project planning.
Buyer questions
Answers for Cat equipment and service inquiries
Use these answers to prepare a more complete request before contacting the ECI-Metro team.
Can ECI-Metro provide an equipment selection guide?
The downloadable project planning guide summarises equipment classes, application questions, parts and service considerations. For a machine-specific answer, send the application and destination through the RFQ form.
What information should an international buyer submit?
Provide company details, destination, application, material, required machine or service, quantity, purchase stage and target delivery. This helps ECI-Metro check availability, territory and export requirements.
Can specifications differ from the examples on this website?
Yes. Models, emissions packages and options vary by market and build. The quotation must confirm the exact configuration and technical documentation.
How can I request parts?
Send the machine model, serial number, required part description or part number and photos where useful. ECI-Metro will check the configuration and availability.
Where can I find the company's Chinese materials?
The Chinese ECI-Metro website provides additional company news, locations and service information. International product and service requests can also be sent directly through this site.
Project inquiry
Request the next document or technical answer from ECI-Metro
Tell us the machine, application, destination and target delivery. We will return the next technical questions and commercial route.