Genuine parts
Parts identification and availability checks using machine model, serial number and configuration.
Service & support
Cat parts and service support built around machine uptime
From part identification to planned maintenance, component repair and machine renewal, ECI-Metro supports the asset after delivery.
Lifecycle support
ECI-Metro service support across the machine lifecycle
The right service route depends on the machine condition, application, operating hours and production risk.
Preventive maintenance
Planned maintenance scopes and parts kits built around operating hours, environment and duty cycle.
Component repair
Technical assessment of major components before repair, exchange or replacement decisions.
Repower and rebuild
Project planning for eligible repower and full-machine refurbishment scopes.
Field support
On-site inspection, diagnostic and repair coordination through the ECI-Metro team.
Digital monitoring
Machine condition and operating-data discussions to support proactive maintenance planning.
Repair decision
Cat component repair and rebuild before replacement
Inspection and technical assessment help define whether a repair, exchange, rebuilt component or complete machine refurbishment makes sense for the asset and production plan.
- Machine identity, serial and configuration
- Operating condition and repair scope
- Parts availability, timing and production priority
Service data
Information that helps ECI-Metro respond faster
A precise request reduces back-and-forth and helps the team identify the right parts and service route.
Machine details
Model, serial number, hours and configuration.
Fault or work scope
Symptoms, recent work, photos and the required repair outcome.
Operating context
Application, environment, urgency and production impact.
Commercial route
Parts, service, repair, exchange or rebuild discussion.
Project inquiry
Send an ECI-Metro parts or service request
Tell us the machine, application, destination and target delivery. We will return the next technical questions and commercial route.